Boots Buggery
Boots are chemists, correct? Then what the bloody hell are they doing
importing cheap camera film from Italy and selling it under their own
brand and therefore buggering up camera mechanisms all over the UK.The Complaint
Sent:
February 2005
Dear Sir/Madam,
I recently purchased some 36 exposure camera film from your branch. As I was covering a fairly large event and I was disappointed when two of the films didn't develop. I then went on to use some of the other films and I was most displeased that they didn't develop either.
So, you can imagine my concerns when my camera malfunctioned with one of your films inside. I am sending the receipt for the film and I hope that you will reimburse me for the costs.
Yours faithfully
Cogsy @ ST.
Dear Sir/Madam,
I recently purchased some 36 exposure camera film from your branch. As I was covering a fairly large event and I was disappointed when two of the films didn't develop. I then went on to use some of the other films and I was most displeased that they didn't develop either.
So, you can imagine my concerns when my camera malfunctioned with one of your films inside. I am sending the receipt for the film and I hope that you will reimburse me for the costs.
Yours faithfully
Cogsy @ ST.
Advertisement
Boots Response
Sent: 18 February
2005
Dear Sir,
Thank you for contacting me regarding your purchase of a pack of Boots 36 Exposure Films. I am sorry to learn of your dissatisfaction and appreciate this chance to respond to your concerns.
I'm really sorry that you found one of our products unsatisfactory. I can understand that this has been disappointing. We do try very hard to maintain the standards that you expect of us.
I'm enclosing a Giftcard to cover the cost of the product and hope you'll find a suitable alternative when you're next shopping. I have also made our photographic product team aware of your experiences.
If I can be of any further assistance to you, please contact me personally on the number above.
Thank you again for contacting us.
Yours faithfully
Chloe Eling
Boots Customer Services
Dear Sir,
Thank you for contacting me regarding your purchase of a pack of Boots 36 Exposure Films. I am sorry to learn of your dissatisfaction and appreciate this chance to respond to your concerns.
I'm really sorry that you found one of our products unsatisfactory. I can understand that this has been disappointing. We do try very hard to maintain the standards that you expect of us.
I'm enclosing a Giftcard to cover the cost of the product and hope you'll find a suitable alternative when you're next shopping. I have also made our photographic product team aware of your experiences.
If I can be of any further assistance to you, please contact me personally on the number above.
Thank you again for contacting us.
Yours faithfully
Chloe Eling
Boots Customer Services
Our Response
Sent:
March 2005
Dear Ms Eling,
Many thanks for replying to my last letter. I am still unhappy with the situation. My camera is not working due to the film I purchased in your store. I feel that a 'Giftcard' to the value of the film is not compensation in itself. I have asked a local camera expert how much it would cost to put right the damage caused by your film. He has quoted me £50, I feel that as you are the perpetrators of the damage caused, you should be liable for the costs incurred.
I await your imminent response.
Yours sincerely
Cogsy @ ST.
Dear Ms Eling,
Many thanks for replying to my last letter. I am still unhappy with the situation. My camera is not working due to the film I purchased in your store. I feel that a 'Giftcard' to the value of the film is not compensation in itself. I have asked a local camera expert how much it would cost to put right the damage caused by your film. He has quoted me £50, I feel that as you are the perpetrators of the damage caused, you should be liable for the costs incurred.
I await your imminent response.
Yours sincerely
Cogsy @ ST.
Boots Response
Sent:
March 2005
Dear Sir,
Thank you for contacting us again regarding the problems you have had with a film purchased from us, I am sorry that you are unhappy with the response from our Customer Care Team and I hope I am able to help.
I was concerned to hear that your camera was damaged due to the film you purchased from us. I would like to assure you that we do take matters such as this seriously and I have ordered a cheque for you today to cover the £50 repair charge you have had to pay.
It is a matter of sincere regret that this wasn't offered to you initially and I would like to assure you that the matter has been addressed with the members of staff here who responded to you previously.
Your cheque should be with you within the next 5 working days, and I hope you will accept my sincere apologies for the ongoing inconvenience that has been caused.
Thank you once again for taking the time and trouble to contact us, if I can be of any further help please do not hesitate to contact me again.
Kind regards
Gemma Stevenson
Boots Customer Care
Dear Sir,
Thank you for contacting us again regarding the problems you have had with a film purchased from us, I am sorry that you are unhappy with the response from our Customer Care Team and I hope I am able to help.
I was concerned to hear that your camera was damaged due to the film you purchased from us. I would like to assure you that we do take matters such as this seriously and I have ordered a cheque for you today to cover the £50 repair charge you have had to pay.
It is a matter of sincere regret that this wasn't offered to you initially and I would like to assure you that the matter has been addressed with the members of staff here who responded to you previously.
Your cheque should be with you within the next 5 working days, and I hope you will accept my sincere apologies for the ongoing inconvenience that has been caused.
Thank you once again for taking the time and trouble to contact us, if I can be of any further help please do not hesitate to contact me again.
Kind regards
Gemma Stevenson
Boots Customer Care
Advertisement
Search the Site