Noodle Vomit
Campbells Super Noodles are ok. Just not one particular flavour. Well,
actually they all suck, unless you're a poor student who doesn't have
anything else to live on. Anyway, when they brought out their new "Up
your street" range, we had to try them. We vomited.The Complaint
RE: Batchelors Cheese & Ham Super
Noodles.
Dear Sir/Madam,
I don't often have a moan about my weekly shopping, but this week I do. And, It's your fault. I was in my local branch of Morrisons (recently changed from Safeways) and I spotted the aforementioned "cheap meals for students and people who cannot be bothered to become the next Gordon Ramsey in the kitchen department," I placed this item in the trolley, when my girlfriend wasn't looking, cunningly hidden under two packets of spaghetti.
It was only when I returned home from work, some three days later, that I remembered about this oddly packaged item in the cupboard. I set about cooking this, it was all well until I added the powder into the bubbling pan of noodles. The smell was unbearable, I was then faced with the grim reality that I had to then consume this foul smelling material. I had my Expel-Air fan working on overtime, as well as the kitchen windows open, to try and get rid of the smell. It didn't work. The smell still remains, this will only increase my electricity bill due to the Expel-Air fan being on for the majority of the day.
As for the taste of the product, there was no taste. Perhaps I had cooked it incorrectly. Well, I followed the instructions on the packaging, and I can only conclude there is no taste.
Incidentally, when I was at university, a friend of mine ate a packet of cooked Super Noodles, without the flavouring, and was violently ill.
The packaging of this particular product announces it as "up your street," that's a lie. I can only presume I will be compensated for the lack of taste, and my expectancy of this product was a grave disappointment. So much so, I didn't eat the remainder of the product. Instead I had to wait for my girlfriend to return home from work and in the end we ordered a takeaway, which was very enjoyable.
I used to be a fan of Super Noodles, now I can't even be bothered to look at them. I would ask that you change the name of the product to "Noodles," as they never gave me any super powers, nor were the noodles all that super.
I await your response.
Cogsy @ ST
Dear Sir/Madam,
I don't often have a moan about my weekly shopping, but this week I do. And, It's your fault. I was in my local branch of Morrisons (recently changed from Safeways) and I spotted the aforementioned "cheap meals for students and people who cannot be bothered to become the next Gordon Ramsey in the kitchen department," I placed this item in the trolley, when my girlfriend wasn't looking, cunningly hidden under two packets of spaghetti.
It was only when I returned home from work, some three days later, that I remembered about this oddly packaged item in the cupboard. I set about cooking this, it was all well until I added the powder into the bubbling pan of noodles. The smell was unbearable, I was then faced with the grim reality that I had to then consume this foul smelling material. I had my Expel-Air fan working on overtime, as well as the kitchen windows open, to try and get rid of the smell. It didn't work. The smell still remains, this will only increase my electricity bill due to the Expel-Air fan being on for the majority of the day.
As for the taste of the product, there was no taste. Perhaps I had cooked it incorrectly. Well, I followed the instructions on the packaging, and I can only conclude there is no taste.
Incidentally, when I was at university, a friend of mine ate a packet of cooked Super Noodles, without the flavouring, and was violently ill.
The packaging of this particular product announces it as "up your street," that's a lie. I can only presume I will be compensated for the lack of taste, and my expectancy of this product was a grave disappointment. So much so, I didn't eat the remainder of the product. Instead I had to wait for my girlfriend to return home from work and in the end we ordered a takeaway, which was very enjoyable.
I used to be a fan of Super Noodles, now I can't even be bothered to look at them. I would ask that you change the name of the product to "Noodles," as they never gave me any super powers, nor were the noodles all that super.
I await your response.
Cogsy @ ST
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Campbell's Response
RE: Batchelors Cheese & Ham Super
Noodles.
Dear Sir,
We were most concerned to learn that you have had reason to contact us about a recent purchase of Batchelors Cheese and Ham Supernoodles which we are sorry you found smelt foul and were tasteless.
As a Company, we are committed to providing our customers with quality products of the highest standards. We take great care to ensure our products are released for sale in first class condition and we enforce strict quality controls which are in operation at all times.
Our operators are trained to carry out critical quality control checks to ensure that every product reaches the required standard before it is filled. Every single batch is tested to ensure that all flavour and appearance requirements are met. In addition every hour samples are taken and checked for quality by line supervisors. Further samples are reviewed at a management panel on a daily basis. Any batch which fails these tests will not be released for sale.
Based on the information you have supplied we have checked our records and our complaints data and no quality issues or complaints of a similar nature have been reported. All complaints and feedback that we receive are taken very seriously and reviewed as part of our monthly management complaint review. This ensures that complaint issues are highlighted and the appropriate action is taken.
We really appreciate you bringing this matter to our attention and we would like to apologise for the inconvenience that this has caused you.
We are enclosing vouchers to the value of £3.00 as a goodwill gesture and to restore your faith in our products. We sincerely hope that you will not be deterred from purchasing and enjoying our products in the future.
As part of our ongoing commitment to improving the quality of our products whenever we are carrying out a review of a current product it is common practice to re-contact consumers and ask them to participate in further research. If you do not wish us to contact you in this way please confirm this to us in writing.
Yours sincerely
Natalie Norris
Consumer Relations Department
Dear Sir,
We were most concerned to learn that you have had reason to contact us about a recent purchase of Batchelors Cheese and Ham Supernoodles which we are sorry you found smelt foul and were tasteless.
As a Company, we are committed to providing our customers with quality products of the highest standards. We take great care to ensure our products are released for sale in first class condition and we enforce strict quality controls which are in operation at all times.
Our operators are trained to carry out critical quality control checks to ensure that every product reaches the required standard before it is filled. Every single batch is tested to ensure that all flavour and appearance requirements are met. In addition every hour samples are taken and checked for quality by line supervisors. Further samples are reviewed at a management panel on a daily basis. Any batch which fails these tests will not be released for sale.
Based on the information you have supplied we have checked our records and our complaints data and no quality issues or complaints of a similar nature have been reported. All complaints and feedback that we receive are taken very seriously and reviewed as part of our monthly management complaint review. This ensures that complaint issues are highlighted and the appropriate action is taken.
We really appreciate you bringing this matter to our attention and we would like to apologise for the inconvenience that this has caused you.
We are enclosing vouchers to the value of £3.00 as a goodwill gesture and to restore your faith in our products. We sincerely hope that you will not be deterred from purchasing and enjoying our products in the future.
As part of our ongoing commitment to improving the quality of our products whenever we are carrying out a review of a current product it is common practice to re-contact consumers and ask them to participate in further research. If you do not wish us to contact you in this way please confirm this to us in writing.
Yours sincerely
Natalie Norris
Consumer Relations Department
Our Response
RE: Batchelors Cheese & Ham Super
Noodles.
Dear Sir/Madam,
I am in receipt of your letter dated 27 July 2005. Many thanks for your reply. I find it hard to believe that there was no record of any lack of standards reported. From what I can gather from your letter, your selection process seems fairly rigorous, could it be possible that whilst a good batch was being tested, a stray, dodgy packet slipped through?
I was most displeased that you are trying to sweeten me up with vouchers to buy more of your products. There was a considerable amount of inconvenience caused on this occasion. It is very rarely that we order a takeaway. You didn't even take into consideration the costs involved for that, nor the surcharge for delivery of the said takeaway. I am glad however that there is no expiry date on the vouchers, as it will undoubtedly take a long time before my faith is wholly restored in your products.
I was intrigued as to how you ended your letter, by asking me to participate in future product testing. Would I be earning a salary for the products I test? Could I give up my own business to become a Noodle-taster? I would like some more information as to the benefits to me, as a consumer, before devoting myself fully to living off a diet of dried noodles and gravy.
I can presume that I will be compensated for the takeaway, as you deprived me of my evening meal after a long and hard day.
Regards
Cogsy @ ST
Dear Sir/Madam,
I am in receipt of your letter dated 27 July 2005. Many thanks for your reply. I find it hard to believe that there was no record of any lack of standards reported. From what I can gather from your letter, your selection process seems fairly rigorous, could it be possible that whilst a good batch was being tested, a stray, dodgy packet slipped through?
I was most displeased that you are trying to sweeten me up with vouchers to buy more of your products. There was a considerable amount of inconvenience caused on this occasion. It is very rarely that we order a takeaway. You didn't even take into consideration the costs involved for that, nor the surcharge for delivery of the said takeaway. I am glad however that there is no expiry date on the vouchers, as it will undoubtedly take a long time before my faith is wholly restored in your products.
I was intrigued as to how you ended your letter, by asking me to participate in future product testing. Would I be earning a salary for the products I test? Could I give up my own business to become a Noodle-taster? I would like some more information as to the benefits to me, as a consumer, before devoting myself fully to living off a diet of dried noodles and gravy.
I can presume that I will be compensated for the takeaway, as you deprived me of my evening meal after a long and hard day.
Regards
Cogsy @ ST
Campbell's Response
RE: Batchelors Cheese & Ham Super
Noodles.
Dear Sir,
We were most concerned to learn that you were not happy with our response regarding your recent purchase of Batchelors Cheese and Ham Supernoodles which was found to smell foul and were tasteless. We aim to provide our customers with high standard quality products. We follow every precaution to make sure that our products are sold in the best possible condition and we have strict quality controls in operation throughout the production process.
Our production operatives are responsible for carrying out regular quality tests to ensure that all our products are of a suitable quality before they are packaged. Every product batch is checked to make sure that the texture, flavour and appearance meet the required specification. Samples are taken every hour and tested by line supervisor (sic) to ensure the correct quality has been reached. Additional samples are panelled by a management team every day and any batch which is found to be of an inferior quality will not be released for sale.
All our records and complaints data have been carefully checked against the information provided by you and we can assure you that no similar problems have been raised. All enquiries and comments are taken very seriously and are reported to the monthly management complaint review. This process allows any complaints that have been received are brought to the relevant department's attention and the necessary follow up action is taken.
After careful consideration, unfortunately we are unable to compensate you for your takeaway meal, however, we can replace the vouchers with a cheque to the same value. We have enclosed a pre-paid envelope for the return of the vouchers if you wish them to be replaced with a cheque.
We would again like to apologise for the inconvenience that this matter has caused you and for the disappointment of using one of our products which has not totally satisfied and we thank you for bringing this matter to our attention.
Yours faithfully
Natalie Norris
Consumer Relations Department
Dear Sir,
We were most concerned to learn that you were not happy with our response regarding your recent purchase of Batchelors Cheese and Ham Supernoodles which was found to smell foul and were tasteless. We aim to provide our customers with high standard quality products. We follow every precaution to make sure that our products are sold in the best possible condition and we have strict quality controls in operation throughout the production process.
Our production operatives are responsible for carrying out regular quality tests to ensure that all our products are of a suitable quality before they are packaged. Every product batch is checked to make sure that the texture, flavour and appearance meet the required specification. Samples are taken every hour and tested by line supervisor (sic) to ensure the correct quality has been reached. Additional samples are panelled by a management team every day and any batch which is found to be of an inferior quality will not be released for sale.
All our records and complaints data have been carefully checked against the information provided by you and we can assure you that no similar problems have been raised. All enquiries and comments are taken very seriously and are reported to the monthly management complaint review. This process allows any complaints that have been received are brought to the relevant department's attention and the necessary follow up action is taken.
After careful consideration, unfortunately we are unable to compensate you for your takeaway meal, however, we can replace the vouchers with a cheque to the same value. We have enclosed a pre-paid envelope for the return of the vouchers if you wish them to be replaced with a cheque.
We would again like to apologise for the inconvenience that this matter has caused you and for the disappointment of using one of our products which has not totally satisfied and we thank you for bringing this matter to our attention.
Yours faithfully
Natalie Norris
Consumer Relations Department
Our Response
Dear Ms.
Norris,
Many thanks for your reply dated 26 August 2005. I notice you reiterated the original point you made in your first letter. The total of the takeaway meal was £7.85 (including delivery), I am slightly concerned that you are not prepared to compensate me more than the £3.00 for the enclosed vouchers.
I almost cried, when I realised that your recent letter only contained a pre-paid envelope. Perhaps you are sending out my "Official Campbell's Taste Tester" cap 'n' badge by recorded delivery. I have decided that I want to give up my day job and devote myself full time to Campbell's as a taste tester.
Hopefully you will see the amount of trouble and anger I am feeling, due to an inferior product on the Campbell's/Batchelors range and refund me the total amount of the takeaway.
I await your reply.
Cogsy @ ST.
Many thanks for your reply dated 26 August 2005. I notice you reiterated the original point you made in your first letter. The total of the takeaway meal was £7.85 (including delivery), I am slightly concerned that you are not prepared to compensate me more than the £3.00 for the enclosed vouchers.
I almost cried, when I realised that your recent letter only contained a pre-paid envelope. Perhaps you are sending out my "Official Campbell's Taste Tester" cap 'n' badge by recorded delivery. I have decided that I want to give up my day job and devote myself full time to Campbell's as a taste tester.
Hopefully you will see the amount of trouble and anger I am feeling, due to an inferior product on the Campbell's/Batchelors range and refund me the total amount of the takeaway.
I await your reply.
Cogsy @ ST.
Campbell's Response
Dear Sir,
We are sorry to learn from your recent letters that you found our reply to your complaint unsatisfactory.
As a Company, we do all that is possible to ensure that all of our products reach our customers in perfect condition, therefore, we treat all complaints seriously. We attempt to deal with complaints in a caring and fair manner to result in a satisfactory conclusion. We are sorry that you feel we did not achieve this in this instance.
We have considered the matter further and are enclosing a cheque to the value of £3.00 in full and final settlement of this incident.
Assuring you of our best of attention at all times.
Yours sincerely
Natalie Norris
Consumer Relations Department
We are sorry to learn from your recent letters that you found our reply to your complaint unsatisfactory.
As a Company, we do all that is possible to ensure that all of our products reach our customers in perfect condition, therefore, we treat all complaints seriously. We attempt to deal with complaints in a caring and fair manner to result in a satisfactory conclusion. We are sorry that you feel we did not achieve this in this instance.
We have considered the matter further and are enclosing a cheque to the value of £3.00 in full and final settlement of this incident.
Assuring you of our best of attention at all times.
Yours sincerely
Natalie Norris
Consumer Relations Department
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